|Team Approach to Community Management
ACM’s philosophy and approach to community management is to
assign a team of professionals to each client community. These professionals include a Community
Manager and Assistant Community Manager.
Community Manager/Assistant Community Managers
Our managers are the primary contact with members of the
community’s board, homeowners, contractors and others serving the
association. They are responsible for
inspecting their assigned communities on a frequent basis, handling
correspondence, creating work orders and monitoring work through completion,
solicitation of bids, processing applications for exterior modifications,
preparation for and attending board meetings, preparation and presentation of monthly
financial reports, and completion of action items for their communities.
Our accountants provide full accounting services in accordance with generally accepted accounting principles. Their services include invoicing and collection of dues, review and payment of vendor invoices, interaction with title companies, maintenance of bank accounts, production of financial reports, follow-up with all delinquent accounts, and interaction with CPAs during annual audits.
Website Design and Maintenance
Our team of graphics professionals design websites for our clients and maintain the uploading of information to each community’s site. Our websites are designed so that, at any time, we can send our emergency email bulletins to members of a community. This announcement feature is also useful in situations that are not emergencies, but allow us to communicate with community members about maintenance, status of snow removal services, meeting reminders and other information relevant to the community.
Our administrative professionals provide a wide range of
services including scheduling of all board meetings, collection of certificates
of insurance for all contractors performing work for our clients, review of
each client's insurance to confirm compliance with laws of the Commonwealth of
Virginia, issuance of parking decals and tags (if applicable), updating of
management software and much more.