Management Team

Management Team

At ACM we believe in a team approach to community management.  Our management team is comprised of professionals with experience and backgrounds in client service, accounting, insurance, association management and maintenance.  They build on their educational backgrounds by attending community management courses through Community Association Institute and other organizations.  Combined, our staff has over 60 years of association management experience.  We have a strong commitment to excellent client service.  ACM is a fully licensed community management firm in the Commonwealth of Virginia. 

Nancy Stephens Carter, Founder and President
Nancy serves as the Managing Agent and, as such, supervises all work performed for our clients. She founded the company in the 1970's as an accounting firm, specializing in accounting for non-profit organizations and associations. She has served on several Boards of Directors and understands the role of both a board member and the manager. She has taught leadership classes for board and committee members of various associations. Nancy has been involved in community association management for over 35 years. She inspires the assistant managers and all team members to provide the highest level of service to our clients. Nancy began the team approach to community management in order to provide better services than the customary management structure. As the company has grown, she created the assistant managing agent positions to broaden the advantages and benefits to our clients.

Kelly Beavers, Assistant Managing Agent
Kelly joined ACM in January 2015 and brought a wealth of knowledge and experience in the field of community management. She serves as the Assistant Managing Agent for nine communities. Kelly is the primary point of contact for residents that have questions, comments or concerns for her communities. She is responsible for the periodic property inspections as well as the inspections required for resale disclosure packets. In addition, Kelly designs and produces newsletters and flyers, as well as assists with our community websites. Prior to joining ACM, she worked for a large management company providing various on-site management services for a community of 2600 homes. Her responsibilities included planning and implementation of community events, newsletter production, property inspections, parking enforcement, website maintenance, handling architectural applications, and follow-up communications.

Mary Pope, Accountant
Mary joined the company in 2011 as an Accountant, with primary responsibility for managing the HOA assessment billings and collections. She received an M.B.A. from the University of California, Irvine and a B.S. in Business Administration and Finance from Rochester Institute of Technology. Prior to joining ACM, Mary worked in credit and marketing with a fortune 100 company. She has created procedures for the collection process and reduced the outstanding assessments for our clients by 95%. Her off-the-job interests include leveraging her education and experience in support of children by volunteering within her school communities. She is very involved with the Real Food For Kids organization and is currently serving as the organization's treasurer and director of events.

Kate McCaleb, Director of Operations
Kate has been with ACM since 2012. In her original position as Office Manager, she systematized the current and archived records, as well as implemented the electronic filing system. Kate manages the insurance records for our client communities and contractors. She coordinates the annual meeting calendar; scheduling the meeting dates and locations for our communities. Kate assists with the planning and coordination of all mailings to homeowners. She has also coordinated contractor proposals and prepared analytical spreadsheets for review and decision by our boards. Kate is responsible for the review and processing of all vendor invoices. She coordinates the administrative activities at ACM. Outside the office, Kate enjoys cooking and traveling with her family.

Elena Murphy, Graphic Designer and Website Manager
Elena has been with the company since 2012. She initially served as an office manager. In that role, she was responsible for implementing and maintaining lease and insurance policies and processes, maintaining our communities' websites, and providing general office support to ensure smooth work flow. Recently, because of her graphic design background and 15+ years of experience in the field, Elena has moved into a graphic designer/website manager position and has been assisting with the process of transitioning and re-branding the company, working on collateral materials, logo, website, and other identity and marketing pieces. Elena is fluent in Russian, loves playing guitar and singing, and is passionate about art and education.