Management Team

Management Team

At ACM we believe in a team approach to community management.  Our management team is comprised of professionals with experience and backgrounds in client service, accounting, insurance, association management and maintenance.  They build on their educational backgrounds by attending community management courses through Community Association Institute and other organizations.  Combined, our staff has over 60 years of association management experience.  We have a strong commitment to excellent client service.  ACM is a fully licensed community management firm in the Commonwealth of Virginia. 

Nancy Stephens Carter, Founder and President

Nancy serves as the Primary Community Manager and, as such, supervises all work performed for our clients. She founded the company in the 1970's as an accounting firm, specializing in accounting for non-profit organizations and associations. She has served on several Boards of Directors and understands the role of both a board member and the manager. She has taught leadership classes for board and committee members of various associations. Nancy has been involved in community association management for over 35 years. She inspires the assistant managers and all team members to provide the highest level of service to our clients. Nancy began the team approach to community management in order to provide better services than the customary management structure. As the company has grown, she created the assistant managing agent positions to broaden the advantages and benefits to our clients.


Claudia Callahan, Assistant Community Manager

Claudia joined ACM in March 2018. She has a vast knowledge and experience in the areas of customer service, banking, financial issues, and community management. Claudia serves as the Assistant Community Manager for ten communities, the largest of which is 557 homes. Her communities are located in Loudoun and Fairfax Counties. She is responsible for the periodic property inspections as well as the inspections required for resale disclosure packets. Claudia has the responsibility of securing proposals, after meeting with contractors, to maintain the common elements located in her communities. Claudia attends board meetings and follows up with required work. Prior to joining ACM, she worked for 12 years in the financial banking industry. 





Mary Pope, Accounts Receivable Specialist

Mary joined the company in 2011 as an Accountant, with primary responsibility for managing the HOA assessment billings and collections. She received an M.B.A. from the University of California, Irvine and a B.S. in Business Administration and Finance from Rochester Institute of Technology. Prior to joining ACM, Mary worked in credit and marketing with a fortune 100 company. She has created procedures for the collection process and reduced the outstanding assessments for our clients by 95%. Her off-the-job interests include leveraging her education and experience in support of children by volunteering within her school communities. She is very involved with the Real Food For Kids organization and is currently serving as the organization's treasurer and director of events.


Disha Prinja, Accounts Receivable Specialist & Accounts Payable Manager

Disha joined Alliance Community Management in March 2018. She works in the accounting department as an Accounts Receivable Specialist and also serves as ACM's Accounts Payable Manager. Her responsibilities include posting fees and assessments, ensuring that all invoicing is done correctly and promptly, ensuring payments are credited to the proper accounts, and that collections are tracked and updated regularly. In addition, Disha manages the accounts payable department for Alliance Community Management. Disha also holds an active real estate license in Virginia and, prior to joining the Alliance family, she worked as a real estate agent with a leading real estate company which furthered her knowledge in customer service. Outside of work, Disha enjoys spending time with her husband and two sons.


Melissa Braun, Communications and Website Manager  

Melissa joined ACM in March of 2018. Her prime responsibilities are maintaining our communities’ websites, marketing, newsletters, and providing general office support to ensure smooth work flow. Melissa has a history of experience in the areas of administration, customer service, retail, catering, and events. She is also an administrative volunteer for Leesburg Volunteer Fire Company and works summer concerts for Tarara Winery. Melissa also holds a voluntary administrative position at Arielle Oyster Company by assisting at the local farmers markets and handling social marketing. She loves photography, drawing, painting, music of all genres, and creating works of art in the kitchen.